Do you have a question?

 

How does the store work?

To familiarize you with our online store as quickly as possible, we have dedicated a separate section to explain how the store works. Below you will find an overview of several aspects you will encounter when placing an order with DuniStore.com or if you have already placed an order.

 You can specify the delivery address for your order in two ways:
1. Delivered to the billing address
2. Delivered to a different address, which you can enter under 'account details'. 

The products you have ordered will generally be delivered within 10 working days, provided Duni has them in stock. Once you receive the shipping confirmation from us, you can expect the goods on the next working day. We will contact you if, for any reason, it will take longer. 

Payment methods How can you pay with us?

Through our website, you can make payment using various methods

After filling your shopping cart, select the preferred payment method from the options mentioned above. Advance payment is also possible by transferring the amount to the specified bank account. 

The account Why have your own account and log in? 

The first time you order something from our store as a customer, you will be asked to fill in your personal and address information. Our store stores this information in a database secured with a unique password. The advantage of this is that the next time you place an order, you don't need to fill in these details again. Another benefit is that order information is always accessible exclusively to you as a customer, anywhere and anytime. This allows you, as a customer, to always check the status of your order from anywhere in the world, access information about previous orders, maintain your own address book, and only log in when you're ready to place an order. 

Password I forgot my password, what should I do now? 

That can happen, and it's easily resolved. By clicking on the "forgot password" link under the login section, you can have a new password emailed to your previously provided email address. This password will be automatically sent to you via email and is completely secure. After logging in again, you can always change it within your account.

The shopping cart How does the shopping cart of DuniStore.com work? 

The shopping cart serves as a memory for products you have added while shopping in our store and those you have received in previous orders. You can always remove products or change the quantities. To do so, click on "Shopping Cart" at the top of your screen. You will then see an overview of all the products in your cart, with the option to mark each item for removal and/or change the quantity. 

The address book  Why have an address book?

The address book is a very useful option if you have multiple addresses where goods need to be delivered. You can find the address book under your account details by clicking on "My Account." You can always add, modify, or delete addresses in this book.